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Writing about Tokumo? The press kit has facts, images and the store descriptions.

What to include

• Your Tokumo version. SYSTEM › About shows it.
• Your device model and Android version.
• For a controller problem, the controller’s name as Tokumo shows it, and a support report: in SYSTEM › Controller, choose Copy support report, then paste it into your email. It holds your app and Android versions and details of your controllers, such as their names, model IDs and stick ranges, with no serial numbers or addresses.
• For a purchase, the order number from your Google Play receipt (it starts with GPA.).

Never send passwords or card numbers.

Common questions

How do I make Tokumo my home screen?

Open Tokumo from your apps, then go to SYSTEM › Default home app. Android’s home app setting opens: choose Tokumo there. The first time you open Tokumo, its setup offers this too, and Android asks you to choose. You can also open Android Settings › Apps › Default apps › Home app and pick Tokumo. The names can differ a little between devices.

Only you can change your home app. Tokumo can’t make itself your home screen.

How do I go back to my old home screen?

Open Android Settings › Apps › Default apps › Home app and choose the home screen you used before. From Tokumo, SYSTEM › Default home app opens the same setting. Your Tokumo setup stays on your device, so you can switch back to Tokumo later.

What is Usage access, and how do I turn it off?

Usage access is an optional Android setting. With it, Tokumo can show “Played 2h ago” for apps you opened anywhere, time played this week, and recently played apps first. Tokumo reads that history on your device and never saves, uploads or shares it.

To turn it off, open Android Settings › Apps › Special app access › Usage access › Tokumo. Everything else keeps working. The Privacy Policy has the details.

How do I cancel or manage Tokumo Pro?

Tokumo Pro is handled by Google Play. Open your Google Play subscriptions, choose Tokumo Pro, and cancel it, restart it or change how you pay. When Tokumo shows a plan to manage, SYSTEM › Customize › Tokumo Pro › Manage in Google Play takes you there.

After you cancel, Pro lasts to the end of the trial or the year you paid for. If you cancel during the free trial, you aren’t charged. Uninstalling Tokumo doesn’t cancel. For refunds, see Refunds in the terms.

If the Tokumo Pro page in the app says “Not available in this version”, that version doesn’t sell Pro and nothing is charged.

How do I get Tokumo Pro on a new device?

Pro stays with your Google account. Install Tokumo from Google Play on the new device, signed in with the same Google account. Tokumo asks Google Play for your purchases when it starts. If Pro doesn’t show, open SYSTEM › Customize › Tokumo Pro and choose “Already have Pro? Check again”. Tokumo needs to reach Google Play for this.

On a device with more than one Google account, Google Play may check the device’s first account, even when the Google Play app shows another one. If Pro still doesn’t show, email us with the order number from your Google Play receipt.

Pro is never in a backup file: Google Play restores it.

How do I back up and restore my setup?

Open SYSTEM › Backup.

• Save to Downloads: one press. The file goes to your Downloads folder, where you can pick it in Restore a backup.
• Save to another place: a cloud folder, a memory card or another folder. Android’s file screen opens: tap Save there.
• Restore a backup: pick a backup file. You see what changes before anything is replaced. Restore replaces your favorites, collections, hidden apps, “Show in…” choices and settings on that device. Your apps aren’t touched, and the screen reloads.

A backup holds when it was made and your Tokumo version, your favorites, your collections and folders with their names and in your order, your hidden apps and “Show in…” choices, and every Customize setting except Button hints. It lists the apps and shortcuts in them by their IDs. It doesn’t hold your apps (install them, and they return to their places), the pins behind your shortcut tiles (pin them again), learned button maps or the button letter check (do them again in SYSTEM › Controller), play history, or what Android asks for again: default home app, Usage access and brightness control. Google Play restores Tokumo Pro.

Moving to a new device? Downloads stays on the old one, so save to another place too, such as a cloud folder or a memory card. If you use a cloud folder, its app may upload the file later, so open the file on the new device before you reset the old one. Then, on the new device, install Tokumo and choose SYSTEM › Backup › Restore a backup.

The file lists your apps and setup, so keep it like a private note. A setup still at its defaults has nothing to save yet.

How do I uninstall Tokumo?

1. If you may want your setup later, save a backup first, to a place you can still reach, such as a cloud folder or a memory card.
2. If Tokumo is your home screen, choose another home app first (see How do I go back to my old home screen?).
3. Uninstall Tokumo: in the Google Play app, tap your profile icon, then Manage apps & devices › Manage, choose Tokumo and tap Uninstall. You can also uninstall it from Android Settings › Apps.

Uninstalling erases Tokumo’s data on your device. It doesn’t cancel Tokumo Pro: cancel in Google Play.